EXPERIENCE, AI & BUSINESS TRANSFORMATION CONSULTING
We partner with B2B service providers, agencies, and consulting firms to expand their capabilities, elevate customer and employee experiences, and create measurable business value. Working as an extension of their business, we help our partners innovate, grow, and deliver exceptional outcomes for the clients they serve.
A DIFFERENT KIND OF PARTNER
Your Brand. Your Clients. Our Expertise. Shared Success.
Jaggir partners with BPOs, IT and business service providers, agencies, and established or emerging consultancies. We help our partners develop new offerings, expand specialist capabilities, and deliver consulting services on their clients' behalf.
We work within your standards, support your client relationships, and tailor every engagement to your business. Our role is to strengthen your market position, not compete for your accounts.
WHAT STAYS CONSTANT
We understand the people who use, deliver, manage and depend on the experiences and services we help transform.
We focus on what matters, where improvement creates value, and how consulting effort connects to business priorities.
We define success and link research, design, implementation and measurement to meaningful outcomes.
ADVISORY & CONSULTING SERVICES
We help B2B service providers and consulting partners strengthen the experiences, strategies, and capabilities they deliver to their clients.
Organizations create lasting value through the collective experiences of their customers, employees, partners, and communities. We uncover what matters most to people and design experiences that strengthen relationships, build loyalty, and increase customer lifetime value.
Exceptional customer experiences begin with people who feel supported and empowered. We examine employee journeys, organizational friction, and workplace needs to help improve engagement, service quality, and operational performance.
We help organizations develop human-centered CX and EX strategies aligned with business priorities, leadership objectives, and desired outcomes. We turn strategic vision into practical initiatives, clear accountability, and measurable results.
We research and assess end-to-end customer and employee journeys across physical and digital touchpoints. Through observation, interviews, and journey testing with relevant user groups, we measure effort, time, emotion, and outcomes to uncover opportunities and design improved future-state experiences.
We assess how customer service channels connect and perform, then develop integrated experience strategies, service blueprints, and actionable roadmaps that make interactions simpler, more consistent, and more effective.
Conversational Voice · Physical Experiences · Digital Experiences · Human-Assisted Service
We design and facilitate collaborative workshops that bring stakeholders, customers, and employees together to identify challenges, explore opportunities, and reimagine products and services. We translate shared insights into innovative concepts, aligned recommendations, and actionable plans.
We combine empathy, user research, and human-centered design to create more intuitive services, interfaces, and processes. Our approach considers the broader business ecosystem, aligning the needs of employees, suppliers, partners, and customers.
Delivering exceptional experiences requires continuous improvement. We help establish CX governance, performance measures, feedback mechanisms, and improvement programs that enable organizations to monitor experiences, respond to changing expectations, and sustain long-term value.
We help organizations identify, evaluate, and pursue high-value AI opportunities through executive advisory, AI readiness assessments, responsible AI strategy, and applied innovation. We connect emerging technologies with human needs, operational priorities, and measurable business outcomes.
We help B2B partners establish, expand, and scale consulting practices through tailored service offerings, proprietary methodologies, workshop programs, and consultant development. From recruiting and onboarding to training and delivery, we operate as an extension of your organization, supporting your brand, your client relationships, and your growth objectives.
HOW WE WORK
One workshop, a targeted research program, or a multiyear transformation. The engagement fits your needs.
We begin by understanding your business, your end clients, delivery expectations and success criteria. Then we shape the scope, people, research, workshops, methods and materials together, or build them for your approval.
Discovery becomes findings, recommendations and prioritized initiatives. We can evaluate options against value, cost, complexity and risk, then develop sequenced roadmaps and measures for tracking outcomes.
Every part of that approach can be adapted to your client's industry, stakeholders, operating environment and preferred delivery model.
CONTACT
Have a consulting opportunity, delivery challenge, or new practice in mind? Tell us a little about it. We'll start with a conversation.
For enterprise organizations, agencies, BPOs, service providers and consulting partners.